As leaders we must not allow ourselves to think that we solely carry the burden of resolving conflict.

I see so many managers, owners and team leader’s rush to squish the most subtle sign of conflict within their
team.

Without conflict we cannot reach the best solution.

This also places us in a patronizing, parental position that encourages your team members to abdicate personal responsibility for resolving conflict.

It keeps them from developing the skills necessary to grow, mature and hold one another accountable.

At Family Business Advisors Network we take a holistic approach to facilitating conflict.

This involves considering the impact on each individual directly involved, contiguous stakeholders, clients or external partners and the organization as a whole.

We begin with conflict facilitation either one-on-one, one-on-two or at times in a group ideation session.

This is all done in a highly sensitive manner preserving all stakeholders’ self-worth and dignity. We then employ a combination of coaching, counseling, team building.

We provide specific communication tools to those involved and we thoroughly train them in their use.

This means observing individuals using these tools in practice and real-time coaching with them to refine the process make corrections and experience more positive outcomes.

The result is conflict that is brought out into the open, dealt-with and fully resolved rather than buried only to cause greater resentment and the creation of silos.